Returns Policy

Returns Policy

HeartBeet

Returns Policy
Effective Date: 01/10/2024

At HeartBeet, we strive for satisfaction.

🍊 Fresh Juice Products

Due to the perishable and consumable nature of our fresh juice products, all sales are final. We do not accept returns or exchanges.

🍊 Quality Guarantee

We take pride in delivering high-quality products. If you’re not satisfied with the quality of your product, please contact our customer service team within 24hours of delivery.

🍊 Replacement or Store Credit

In cases where the product is spoiled, damaged, or does not meet our quality standards, we may offer:

    1. Replacement delivery as soon as possible, depending on availability.
    2. Store credit towards a future purchase

🍊 Notification and Resolution

To initiate a resolution, please:

    1. Contact our customer service team via info@heartbeet.co.za / +27 (71) 600-2066
    2. ⁠Provide order number, delivery date, and reason for concern
    3. Cooperate with our team to resolve the issue

🍊 Refunds

Refund Considerations

Refunds will be considered on a case-by-case basis, taking into account:

    • Product condition
    • Delivery issues
    • Quality control failures
    • Other exceptional circumstances

🍊 Exceptions

In rare cases, we may make exceptions to this policy. These decisions are made on a case-by-case basis.

By purchasing from HeartBeet, you acknowledge and agree to this Returns Policy.

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