Returns Policy
HeartBeet
Returns Policy
Effective Date: 01/10/2024
At HeartBeet, we strive for satisfaction.
🍊 Fresh Juice Products
Due to the perishable and consumable nature of our fresh juice products, all sales are final. We do not accept returns or exchanges.
🍊 Quality Guarantee
We take pride in delivering high-quality products. If you’re not satisfied with the quality of your product, please contact our customer service team within 24hours of delivery.
🍊 Replacement or Store Credit
In cases where the product is spoiled, damaged, or does not meet our quality standards, we may offer:
- Replacement delivery as soon as possible, depending on availability.
- Store credit towards a future purchase
🍊 Notification and Resolution
To initiate a resolution, please:
- Contact our customer service team via info@heartbeet.co.za / +27 (71) 600-2066
- Provide order number, delivery date, and reason for concern
- Cooperate with our team to resolve the issue
🍊 Refunds
Refund Considerations
Refunds will be considered on a case-by-case basis, taking into account:
- Product condition
- Delivery issues
- Quality control failures
- Other exceptional circumstances
🍊 Exceptions
In rare cases, we may make exceptions to this policy. These decisions are made on a case-by-case basis.
By purchasing from HeartBeet, you acknowledge and agree to this Returns Policy.